Natasha Attal and Composure Marketing: Helping Real Estate Companies Expand Their Presence

Natasha began her career marketing investment properties for Massey Knakal. She was later recruited by an investment fund to lead their corporate marketing efforts and handle research for investor relations. Naturally, Natasha then transitioned into consulting on the implementation of marketing and PR strategies, maintaining client and media relationships, business development, and increasing overall brand recognition for companies.

With the proliferation of social networking sites such as twitter, Facebook, and blogging, the channels of marketing projects have changed, however the fundamentals remain the same.

Real estate is similar to marketing other products or services in that the key is to know who your target audience is and then feeding in to their needs. Developing a strong contact/buyer list and building relationships is obviously a fundamental of this process. When marketing a property for sale you want to make sure that the most important features of the asset are highlighted.

I think it has changed in that you have access to more people than you did in the past. Previously, many real estate professionals would use cold calling as a main source of lead generation whereas now they have the ability to use Internet marketing as an outreach tool. Many people in the industry are using social networks to reach out to people they didn’t have access to before. One of my favorite social networks for real estate professionals is LinkedIn – I have seen many people in the industry use the Questions and Answers feature to establish themselves as “experts” in their particular field. It also allows people to source content for their blogs and see what people think about certain issues being discussed on a real-time basis.

I did not work on this project but I find it to be a fascinating example of social media marketing for USC student housing at a building in Los Angeles called University Gateway. They launched a Facebook fan page prior to opening the building for occupancy to increase awareness and start filling the units. They have over 2,900 Facebook fans today and continue to communicate with their residents and students interested in living at the 1600 student bed housing development.  They have launched giveaways, contests and allowed their residents to get to know each other through wall posts and other engagement campaigns. They were able to build such a strong online community by having a student in the Leasing office of University Gateway administer their Facebook fan page. A fan page admin must know the target market and how to engage in conversations with those fans.

It is evident that with the addition of social media channels and blogs, the way in which PR and media relations is conducted has changed for the best. PR companies are starting to embed multimedia into their releases to increase sharing capabilities. A company that I have used for clients in the past is called PressLift and they allow you to include videos, social media links and and PDF documents in the release. Something I find very powerful is when PR professionals send journalists links to Youtube videos where they get a visual guide to a new product or service or even a message from a company CEO. This allows journalists to connect more with the brand. In addition, influential bloggers in various industries have become the go-to sources for information and PR professionals are learning that although it is important to get quoted or have products placed in traditional marketing channels such as magazines and print newspapers, it is also vital for brand building to be mentioned on popular blogs.

Negative commentary is not necessarily always a bad thing. Sometimes a developer wants the same things as protesters but certain regulations won’t allow it – this may help the developer get allowances from the city. In terms of negative press being truly negative, it is hard to come up with a specific strategy in how to respond because it always depends on the nature of the comment. It can be anything from people not liking the architectural feel of a building like is the case for Columbia’s new athletic development in Inwood to people thinking the new development is not the right fit for that particular neighborhood. Community outreach in the neighborhood that the development is being built is usually the best way to mitigate negative commentary. Reaching out to bloggers that cover real estate in that area is also a good way to connect with people that would be interested in the topic whether they have positive or negative views.